Design validation checkpoints at every stage to ensure your team follows a consistent process, delivering reliable service and reducing cycle times.
Never lose sight of what you need to do next.
Organize your workload to stay on top of your day and avoid stress.
Know where you stand with pending cases and monitor cycle times.
Give agents access to all case details through the Agent Portal on the mobile app.
Send secure, detailed case updates or case reports via encrypted email.
Send agents text notifications with direct links to view their cases in the portal for easy access to important updates.
Allow your team and agents to ask questions on cases directly through in-app messaging for better collaboration.
Deliver case reports straight to agents' inboxes, providing them with all the data they need.
Allow agents to submit new applications through the web portal, ensuring a smooth process without paperwork.
Give assistants secure access to the portal to view case progress and track statuses.
Data that works for you (for a change).
“It’s a place to house all the important information that we need to run our business and to help our agents.”